Help & Frequently Asked Questions
Find answers to common questions about the inheritance claiming process
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DGLegacy is a digital inheritance platform that helps beneficiaries claim their rightful inheritance. Here's how it works:
- Asset Owner Setup: The deceased used DGLegacy to catalog their assets and designate beneficiaries
- HeartBeat Detection: DGLegacy's system detected an unforeseen event
- Beneficiary Notification: You were notified and given access to this portal
- Verification Process: We verify your identity and prepare legal documentation
- Legal Assistance: We provide lawyers to help you claim your inheritance
Important: DGLegacy does NOT have direct access to your assets. We help you claim them from the institutions that hold them.
The timeline varies depending on several factors, but here's a typical breakdown:
- Identity Verification: 3-5 business days
- Document Preparation: 5-7 business days
- Legal Review: 2-3 business days
- Asset Claiming: Varies by institution (2-8 weeks)
Total estimated time: 4-12 weeks depending on complexity and institution response times.
To verify your identity and process your claim, you'll typically need:
- Government-issued ID: Driver's license, passport, or state ID
- Proof of Relationship: Birth certificate, marriage certificate, or legal documents
- Death Certificate: Official death certificate of the deceased (if available)
- Proof of Address: Utility bill or bank statement (within last 3 months)
- Additional Documents: May vary by asset type and institution
Upload documents securely through the Documents page.
Asset has been identified but the claiming process hasn't started yet.
We're verifying your identity and preparing legal documentation for this asset.
Verification complete! Legal assistance will be provided to help you claim this asset.
You have successfully claimed this asset with our assistance!
Yes! We take security very seriously:
- Encryption: All data is encrypted in transit and at rest
- Secure Storage: Documents are stored in secure, encrypted servers
- Access Control: Only authorized personnel can access your case
- Compliance: We comply with all relevant data protection regulations
- Regular Audits: Our security measures are regularly audited
Your privacy and security are our top priorities.
DGLegacy's fee structure is transparent and fair:
- Verification Services: Covered by the asset owner's subscription
- Document Preparation: Included in the service
- Legal Assistance: Fees vary by complexity and will be disclosed upfront
- No Hidden Fees: All costs are clearly communicated before you proceed
Contact our support team for specific fee information related to your case.
We're here to help! You can reach us through multiple channels:
- Portal Messages: Send us a secure message (response within 24 hours)
- Phone: +1 (800) 555-0199 (Mon-Fri, 9AM-6PM EST)
- Email: support@dglegacy.com
- Emergency: For urgent matters, call and select option 1
Our support team typically responds within 24 hours on business days.
We understand your concern. Here's how you can verify DGLegacy's legitimacy:
- Official Website: Visit www.dglegacy.com to learn about our company
- Secure Connection: This portal uses SSL encryption (look for the padlock in your browser)
- Case Number: Your unique case number (DG-XXXXXX) can be verified with our support team
- No Upfront Payments: We never ask for payment before services are rendered
- Professional Communication: All official communication comes from @dglegacy.com email addresses
Warning: If you receive suspicious emails or calls claiming to be from DGLegacy, contact us immediately at +1 (800) 555-0199.
Our support team is available to assist you:
Mon-Fri: 9AM - 6PM EST
Response time: Within 24 hours